Privacy policy
Privacy policy
All Clean (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our residential and commercial cleaning services in Vancouver, British Columbia.
By accessing our website or using our services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following information:
Personal Information
- Full name
- Email address
- Phone number (including mobile number for SMS communication)
- Residential or business address
- Service requests, preferences, and booking details
- Any information you provide through contact forms, quote requests, or service bookings
Non-Personal Information
- IP address
- Browser type
- Device information
- Pages visited and time spent on our website
2. How We Use Your Information
Your information may be used to:
- Provide and manage residential and commercial cleaning services
- Process bookings and service requests
- Communicate with you via email and SMS regarding:
- Appointment confirmations and reminders
- Service updates or changes
- Customer support and follow-ups
- Send promotional emails and SMS messages, including special offers and company updates only if you have opted in
- Improve our services, website, and customer experience
- Comply with legal obligations under Canadian law
3. Email & SMS Marketing Consent
By submitting your contact information through our website or other channels, you may choose to opt in to receive marketing communications from All Clean.
- You will receive marketing emails and/or SMS messages only with your explicit consent
- Message and data rates may apply for SMS communications
- You may opt out at any time:
- Email: by clicking the “unsubscribe” link in any marketing email
- SMS: by replying STOP to any marketing text message
Opting out of marketing communications will not affect transactional or service-related messages.
4. Sharing of Information
We do not sell or rent your personal information.
We may share information with:
- Email and SMS marketing service providers
- Website hosting and booking platform providers
- Analytics and customer communication tools
These providers are authorized to use your information only to perform services on our behalf and are required to protect your data.
5. Data Security
We implement reasonable safeguards to protect your personal information from unauthorized access, misuse, or disclosure. Despite these efforts, no electronic transmission or storage system can be guaranteed to be completely secure.
6. Cookies and Tracking Technologies
We may use cookies and similar technologies to:
- Analyze website traffic
- Improve functionality and performance
- Enhance user experience
You may disable cookies through your browser settings.
7. Your Privacy Rights
In accordance with Canadian privacy laws (PIPEDA), you have the right to:
- Access your personal information
- Request corrections
- Withdraw consent for marketing communications at any time
To exercise these rights, please contact us.
8. Third-Party Links
Our website may contain links to third-party websites. All Clean is not responsible for the privacy practices or content of these external sites.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised date.
10. Contact Information
If you have questions or concerns about this Privacy Policy, please contact us:
All Clean
Vancouver, British Columbia, Canada
Email: [admin@allcleanca.com]
Phone: [2368673472]